Refund policy
Last updated: August 9, 2025
At Atlantis Rising Crystals, we take pride in the quality and care that goes into every order. Please review our policy before completing your purchase.
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No Returns or Refunds
All sales are final. We do not accept returns or offer refunds except in the rare case that an item arrives damaged during transit.
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Damaged Items
If your order arrives damaged, please notify us within 48 hours of delivery. To process your claim, we require:
1. Clear photos of the unopened shipping box showing any visible damage.
2. Clear photos of the damaged item(s) after opening the box.
3. Your order number and full name from the purchase.
This documentation is necessary for us to file a claim with the shipping carrier and determine an appropriate resolution.
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Resolution Process
Once your documentation is received, our team will review your claim and work with you on a case-by-case basis. Possible resolutions may include:
A replacement item
Store credit
Another solution at our discretion
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Exclusions
We are not responsible for damage caused by:
An incorrect shipping address provided at checkout
Mishandling after delivery
Normal wear and tear
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For all damage claims, please email info@atlantisrisingcrystals.com with the required documentation.
